Who we are
Our website address is: https://coastalrealtycostarica.com. The site is operated by ETC Software LLC, 612 Glenwood Pl SE, Atlanta, GA 30316, United States.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or listings that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. The cookies this Site uses are listed in our Cookie Policy.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you send us a form on the Site (for example a contact or listing inquiry, a request to list your property, or a request for one of our guides) or write to us in the chat, we collect the information you give us, including your name, email address, phone number and the content of your message. We refer to this information as “Contact Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.
How Do We Use Your Personal Information?
We use the Contact Information that we collect to answer your inquiry and to provide the real estate and property management services you ask about. Additionally, we use this Contact Information to:
– Communicate with you;
– Pass your inquiry to the agent or property manager responsible for it; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our visitors browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use personal information collected to share advertisements for services we think may be of interest to you in retargeting/remarketing ads via Google, Facebook, etc.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use HubSpot to keep track of inquiries, chats and our correspondence. We also use Google Analytics to help us understand how our visitors use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
The Site shows maps from Google Maps and protects its forms with Google reCAPTCHA. Both are provided by Google, which receives your IP address when they load.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your Choices, Do Not Track and Global Privacy Control
Visitors from the European Union and the United Kingdom are asked for consent before statistics and marketing cookies are placed, and can change their choice at any time. Other visitors can opt out of the sale or sharing of their personal information through the “Do Not Sell or Share My Personal Information” link at the bottom of every page. When your browser sends a Do Not Track or Global Privacy Control signal, we treat it as an opt-out.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to answer your requests and fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States and Costa Rica.
Embedded Content from Other Websites
Pages on this site may include embedded content (e.g. maps, videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How Long We Retain Your Data
We keep the Contact Information you send us for as long as it is needed to answer your inquiry and to provide our services, unless and until you ask us to delete it.
What Rights You Have Over Your Data
You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@coastalrealtycostarica.com or by mail using the details provided below:
ETC Software LLC, 612 Glenwood Pl SE, Atlanta, GA 30316, United States